What happens when you stop hiring for experience and start hiring for strengths?

In this episode of the comfy chairs, I talk with Dr. Mike Neal, optometrist and founder of Build My Team, about the moment he realized traditional hiring wasn’t working—and what he built instead. Drawing inspiration from Disney and the Ritz-Carlton, Mike created a system that helps small businesses (especially medical practices) hire better, faster, and more fairly. Together, we explore what it means to lead with clarity, reduce bias, and take the emotion out of hiring without losing the human element. We also talk candidly about managing underperformance, creating entry-level roles with purpose, and why predictable systems are a gift to growing teams.

If you're hiring (or thinking about it), this one’s for you.

• Connect with Dr. Mike on LinkedIn.
• Learn more about Build My Team.

Got something on your mind? A tricky situation at work? A leadership topic you’re curious about? Share your questions here: https://www.one23ltd.com/comfyhq

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Music by Geoff Harvey from Pixabay