Summary

In this episode, Pamela Thomas, Chief of Staff at Foursquare, shares her transformative journey from product development at Macy’s to leading customer-centric roles at AWS and Foursquare. Pamela discusses the importance of cultivating a growth mindset and leveraging relationships to navigate rapid technological changes and personal challenges. She emphasizes the power of mentorship, mindfulness, and gratitude in building resilience, and introduces practical tools like the four Rs of mistake management: React, Refocus, Regulate, and Respond. Pamela also offers inspiring advice on advocating for oneself, embracing curiosity, and maintaining motivation through vision and community. Her insights provide valuable guidance for anyone looking to turn setbacks into opportunities for growth and success.

Today’s Guest

Pam Thomas currently serves as the Chief of Staff to the CEO of Foursquare. Prior to Foursquare, Pam spent several years managing digital native customers at Amazon Web Services including Foursquare. Pam has held various account management and customer success roles at Dun & Bradstreet, Visa, and Dow Jones. She resides in NYC with her dog, Jeter and enjoys exploring the city, traveling and trying new restaurants. 

Tune In!

01:20 - Customer-focused roles & AWS/Foursquare Journey
04:33 - Relationships, mentorship, and grief in resilience
09:49 - Mindfulness and appreciation for life’s opportunities
14:07 - The four Rs of mistake management: React, Refocus, Regulate, Respond
18:14 - Understanding motivations and backgrounds
23:42 - Gratitude and closing thoughts