Greg reviews how two types of cognitive bias impact our listening abilities in relationships with others and shares that being present doesn't mean literally; it means being present in intent and emotional engagement. He reminds listeners that "fixers" often unintentionally hijack engagements because they were likely not permitted to be right or were often corrected resulting in low self-esteem and coping mechanisms. Regardless of origin, "fixers" don't develop a sufficient emotional vocabulary and emotions provide the needed input for managing ourselves and responding effectively to others. He shares other "fixer" traits and offers hope that the autopilot can be rerouted in a positive direction. To learn more about Greg and his practice, go to www.kipercounseling.com