Enchiridion 16 discusses how a Stoic would approach the misfortune of others. How to Stoics respond to the bad experiences others are having.

We must not get carried away by situations. We can make assumptions of others but they may be incorrect.  We can provide support but it needs a measured approach. This is possible with empathy.

Empathy is your ability to identify with and understand the feelings, situations, and motives of another being. from their point of view. The role that empathy plays in the society as a whole is to encourage helping as opposed to having those behaviors mandated by society’s enforcement programs.