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Continuing with my theme of professionalism and customer service, here’s another thing I’ve been hearing a lot about that needs to stop. 

When someone becomes an entrepreneur because they don’t want to deal with people, that’s a problem. A business requires customers, employees, and the public - if you want the business to succeed, you need to RUN it like a business. We got people out here posting hours and not showing up when they said they would, people being late for appointments when they charge clients a late fee, not setting expectations and getting upset when something goes sideways.

Entrepreneurship is service to others while making money doing the things that we love. If you show up like a consumer with no consistency and poor management skills, your business won’t be a business for long. 

But I can help!

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I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

Music credit: LA Nightlife by Full Frontal Audio
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