In episode 14 of MSP Insider, host Jeffrey Newton sits down with Damian Stevens, host of MSP Mindset and founder of Scarcity, for a raw conversation about why most MSPs are getting hiring completely wrong. Through brutally honest discussion, Damian reveals why four-year degree requirements are killing your talent pipeline, how to spot "high trajectory" candidates that conventional hiring processes miss, and why obsessing over technical skill sets often leads to culture disasters that cost you far more in the long run.

Key Topics Covered:
• Why conventional hiring processes filter out the most innovative potential employees
• How to identify "unconventional hires" with higher growth trajectories than traditional candidates
• The critical shift from "time-to-hire" thinking to "time-to-performance" measurement
• Why culture problems are usually the real constraint in MSP growth (not tech or leads)
• How to build a hiring process that reflects your actual culture, not generic corporate templates

Timestamps:
0:00 - Introduction to MSP hiring challenges
4:12 - Why conventional job descriptions are killing your talent pipeline
8:35 - Identifying "high trajectory" unconventional hires
14:27 - The shift from "time-to-hire" to "time-to-performance" thinking
22:06 - Culture as the hidden constraint in MSP growth
28:43 - Building a hiring process that shows your true culture

Whether you're struggling with finding good technical talent or constantly dealing with culture mismatches after hiring, this episode delivers uncomfortable truths about what it really takes to build an MSP team that drives sustainable growth in 2025 and beyond.

This show is powered by cyft.ai #MSPInsider

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