In this episode of My BrainWise Coach, hosts Cole Bastian and Phil Dixon delve into the intricacies of delivering difficult feedback in both professional and personal contexts. Building upon previous discussions about transitioning and setting resolutions, they explore the importance of clear intentions, psychological safety, and non-judgmental communication. They emphasize the need for establishing trust, understanding individual preferences, and using open-ended questions to foster better outcomes. The episode also covers strategies for taking pauses during heightened emotional states and the significance of coaching up to improve feedback delivery. Real-life examples and personal experiences underpin the practical advice offered, making this a comprehensive guide to enhancing dialogue and strengthening relationships.

00:00 Welcome and Introduction

00:17 Reflecting on Past Topics

01:37 The Importance of Feedback

03:01 Strategies for Effective Feedback

05:50 Psychological Safety in Feedback

07:43 Feedback in Personal Relationships

16:10 Ownership and Responsibility in Feedback

20:45 Structuring One-on-One Meetings

26:35 Open-Ended Questions in One-on-Ones

26:58 Thinking Currency: A Key Concept

27:36 Structuring Effective One-on-Ones

28:28 Understanding Reward Currency

30:02 Avoiding Assumptions in Feedback

31:31 The Platinum Rule in Feedback

32:52 Validation vs. Agreement

36:35 Managing Emotional Triggers

43:03 Coaching Up: Giving Feedback to Your Boss

49:51 Summarizing Effective Feedback Strategies

51:07 BrainWise Moments: Personal Reflections