Most people file an insurance claim at some point in their lives — but few actually get the full amount they’re owed. In this episode of The Insurance Playbook, I sit down with Brian Evans, CEO of Eastern Public, to talk about how public adjusters help level the playing field for policyholders.

Brian shares how he went from construction to fighting for consumers — including the story of a historic opera house flooded just weeks before opening night — and what it taught him about how claims really work.

We break down:

• Why so many claims are underpaid
• When it makes sense to bring in a public adjuster
• Hidden coverages most people miss (code upgrades, mold caps, temporary housing, and more)
• How to navigate the process without leaving money on the table

Whether you’re an agent, broker, or policyholder, this episode will give you a whole new perspective on the claims game.

🎧 Subscribe to The Insurance Playbook for more real stories, smart strategies, and insider tips to help you win in the insurance world.