In this episode, Laura DiBenedetto and Julia Becker Collins discuss the importance of client selection in business growth. They emphasize that bad clients are often a result of poor judgment rather than flawed systems. The conversation covers the significance of establishing boundaries, recognizing red flags, and the value of enjoying client relationships. The hosts also highlight the role of sales in onboarding clients and the necessity of saying no to ensure a healthy business environment.

Takeaways

1- You don't have a process problem, you have a people problem.

2- You can't out system bad judgment.

3 - Stop blaming delivery when it's actually sales.

4 - Client experience is easier when you like them.

5 - It's about building systems that actually work.

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Chapters

00:00 Introduction and Overview of Client Selection

01:49 Understanding Client Problems vs. System Problems

05:28 The Importance of Sales in Client Onboarding

08:43 Establishing Boundaries and Saying No

10:48 Identifying Red Flags in Client Relationships

11:52 The Value of Liking Your Clients

15:14 Conclusion and Future Topics