This episode elaborates in a quote I put on Instagram (@pgajay) the other day. It was “Stop telling your employees to smile and be kind to customers. Instead, make them want to smile and be kind to customers.”

Stop Telling Employees To Smile and Be Kind to Customers.

A Golf Business Podcast for Golf Professionals who want to innovate and drive change in the Golf Business and their careers. Created by PGA of America Professional and change maker Jay LeDuc. I share my personal experiences and insights along my journey as a PGA Golf Professional, Strategist, Innovator and Creator and how they can be applied by golf professionals.

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Stop Telling Employees To Smile and Be Kind to Customers.

Stop Telling Employees To Smile and Be Kind to Customers.

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