This week, we’re answering a tough and common question:

• My leader says things that shut people down all the time. Doesn't she realize this hurts morale? How do we deal with language that's demoralizing and just plain mean?

Whether you are a leader trying to keep your best talent or an employee navigating a difficult office, this episode gives you a to shift the energy in the room.

If you're that leader, please stop using these (and Say This Instead):

• "Because I said so" * Try: "The context behind this decision is..."

• "That’s not my job" * Try: "To make sure this gets the right attention, let’s look at who is best positioned to lead it."

• "We’ve always done it this way" * Try: "That’s been our process, but I’m open to hearing how we can evolve it."

You don't need a massive budget to fix your culture; you just need to change your script. When we replace negative language with words that build trust, we move from a toxic environment to a thriving one.

If this episode resonated with you, try replacing just one toxic phrase this week and notice how your team responds.

Join the Conversation:

• Listen Now: The full episode is available on Spotify. When you listen, you’re joining our #AskHR community.

• Send your HR-related questions to [email protected].

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• Learn More about YP Personnel Management & Consulting (YPPMC) at yppmc.com.

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