Update: The auction date was moved up since I faxed the letter today. Not before! Customer service never told me that the office was closed until LAST time I called. He said it never opened today - of course relying on lies plugged into the system! The ultimate solution is STORQUEST should be taken down or, if books are salvageable, a foreign country or honest businessman should purchase the company. The business community is run by organized crime! Meantime, I can't even access my possessions, to make sure they haven't vandalized or stolen anything.