So if you're familiar with build a bear, you know the happy faces the employees are supposed to have. You might also be familiar with the bear stuffing process. You pick a bear, bring it to me, pick a heart and you do a little dance (or whatever else I'd pick) I'd stuff the bear, you put the heart in and I stitch it up.

There was a couple that came in one night in January 2008. She was extremely pregnant. They came in and pick one of the little blue bears. I asked how they want it stuffed, the normal. And then when they pick the heart oh, they also pick one of the fancy hearts that has a heartbeat. Then tell me that their son, who she is still pregnant with is going to be stillborn. And they are making a bear together to give to him to be buried with. Obviously, I immediately tone down to the happy-go-lucky bullshit. The store was empty so it didn't really matter. And no, I didn't make them do the little dance and wish that you do for most people. I finished the bear myself, walk them through the clothing, check them out myself and then close the store. I got written up the next day for not showing the Build-A-Bear spirit. I was 16 so I quit.