Send us Fan MailSilence can feel like a conversation killer, but what if it’s the fastest path to trust? We sit down with John Nepper, a speaker, educator, and leadership trainer with 35+ years of experience, to unpack a practical approach to kindness and leadership that works in real workplaces, not just on posters.

We talk about why storytelling in leadership matters, how small talk becomes meaningful when you’re intentional, and what John calls the Story Formula for Extraordinary Retention. The big idea is deceptively simple: everyone’s story matters. When leaders learn to listen without hijacking the moment, they build psychological safety, reduce the “us versus them” vibe, and keep great people from walking out the door because they don’t feel heard.

John also challenges the habits that derail difficult conversations: “I don’t know what to say,” “It’s not my job,” and the urge to fix. We get concrete about the power of waiting, how silence gives people room to choose their words, and why trust grows when we make the conversation about the other person. From quick three-minute check-ins to rebuilding broken trust, this is empathy at work with clear next steps.

We close with John’s “Be Someone For Someone” initiative, a movement-level mindset that starts with one decision each morning: show up for someone on purpose. If this sparked something in you, subscribe, share the show with a friend, and leave a review so more people can find this kindness-first leadership work.You can support the show in a few different ways—by grabbing something from our merch store, picking up a copy of my book, or joining us on Buy Me a Coffee. Every bit of support helps keep the podcast going and also helps us give back to nonprofits doing good in the world.“Intro music: ‘Human First’ by Mike Baker – YouTube Music: https://youtu.be/wRXqkYVarGA | Podcast: Still Here, Still Trying | Website: www.mikebakerhq.com Support the show