Stowe Shoemaker, PhD, served as Dean of the William F. Harrah College of Hospitality at the University of Nevada, Las Vegas from 2013 to 2023. From 1996 to 2020, Dr. Shoemaker served as a member of the executive education faculty at the School of Hotel Administration at Cornell University. His Harvard Business School case study on Hilton Honors has been used by organizations and schools around the world. He has served as an advisor to numerous hospitality service providers over the course of his career including IGT, British Airways, Accor, Hilton, Landry’s, and Hyatt. Dr. Stowe has published two marketing textbooks and his newest book, Hospitable Healthcare: Just What the Patient Ordered!, introduces hospitality principles to the healthcare industry.

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