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Strategic Business Advisors Podcast. A nearshore outsourcing conversation with a game changer
Strategic Business Advisors
By Cary Prejean
Conversations with strategic business owners, advisors and accomplished game changers.
https://youtu.be/1ctLoFKjzRo
Conversations with business owners, business coaches and other thought leaders in industry to discover what they’re seeing in business in terms of:
Recurring problems/breakdowns and solutions used to address them.
Best practices in their business
New trends/technology emerging in business
Listen in for the latest trends.
In this interview with Richard Blank, Founder and CEO of Costa Rica's Call Center, we discuss his journey from growing up in Philadelphia to starting a call center in Costa Rica. Richard shares his rich experience in starting and scaling a business, his management style, his priority to take care of customers and methods he uses to keep it all fun. Very interesting conversation. A very interesting gentlemen, who appreciates the contribution his employees are and has some insight into building lasting relationships.
Cary Prejean, a native of Louisiana, is the founder of CFO Consulting, LLC with over 35 years of experience as a CFO in industry and as a CFO consultant. His background includes a bachelor’s degree in accounting, a CPA license and he’s a certified ontological coach with Newfield Network. He works with business owners to help them turn their business into what he’s labeled “the well-oiled machine” process.
He is a public speaker and hosted the “Financial Design Hour” on WJBO radio in Baton Rouge for several years. He has also taught courses over an eight-year period in finance at Louisiana State University, University of Louisiana-Lafayette, Southeastern Louisiana University and Baton Rouge Community College. He also facilitated courses in the ontology of language for Education for Living Seminars, Inc. in south Louisiana, Iowa, and Tennessee for seven years. These courses were focused on personal growth and effectiveness and leadership and team building.
As a business owner, nothing is more frustrating than feeling stuck. You can see what’s possible, but you’re too busy putting out fires. It doesn’t have to be this way. I’ve coached thousands of busy business owners to get to the next level. Regardless of your industry (e.g., e-commerce, manufacturing, distribution), you don’t need platitudes and inspiration. You need strategic insights and solutions. Given the demands of running a business, you need more than bookkeeping. Leverage my strategic and financial business experience to reach your next level goals.
Our Mission
We realize that owning and running a business can be a frustrating, stressful and overwhelming pursuit.
You’re working long hours and you never seem to be able to catch up.
You’re constantly having to put out fires.
You wonder why your employees just don’t “get it” and can’t seem to finish anything out of the norm.
You feel stuck and are unsure about the future of your business.
You can’t take extended time off because you fear the business would implode without your constant attention.
You lose sleep worrying about what may be happening that could threaten your business.
You struggle with knowing what actions to take to make the business run smoother and be more profitable.
I get it. I’ve been there. And I want you to know it’s not your fault. What we offer is a
better way to own a business.
Rather than constantly going over reams of reports trying to figure out what’s going on, we’ll get you dashboards on a weekly basis that will allow you to truly manage by the numbers. Your time looking over your company’s operations and finances will take just one hour per week.
Rather than being frustrated with employees who won’t or don’t resolve issues without you having to get involved, you’ll have a highly functioning team of dedicated employees who are on board.
Rather than working 80 to 100 hours per week, you’ll be able to have a much better work-life balance and be able to take extended time off and the business will operate just as smoothly as if you were there.
Rather than worrying about what next year or the next will look like, you’ll have a clear vision of where your business is headed with goal posts along the way. You’ll move forward with confidence that your business will thrive and arrive where you want it to down the road.
Rather than being consumed by the day-to-day rut of doing things IN your business, you’ll be able to spend most of your time doing what you do best by working ON your business.
What got you into your business was the vision you saw of what was possible. You also had the ability to generate revenue and profits. That gave you the confidence to jump in with both feet. What if you could go back to doing just that for the most part, while your business hummed along without your constant attention? Our Well-Oiled Machine process does just that. What you’ll get with our process are:
Actionable financial data. You’ll manage by the numbers in real time. You’ll see
improved profitability,
increased revenue and
much better cash flow.
The ability to react in real time to things not going according to plan.
Elimination of dysfunctional processes. Your employees will work together as a highly functioning team.
Good employee morale
Employees who are engaged and empowered to handle problems.
A positive mood throughout the business with a “can do” attitude.
A smoothly operating and highly effective business that frees you from the day-to-day working IN your business.
A strategic plan to design your business into the next level of your creation.
You design where your business is going vs. being buffeted by the forces of the market, competition, technology, regulation, etc.
A clear picture of where your business is headed with clear markers along the way.
Build the bridge to your next level business and beyond.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #StrategicBusinessAdvisors
Strategic Business Advisors, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/1ctLoFKjzRo
View all episodes
By richard blankStrategic Business Advisors
By Cary Prejean
Conversations with strategic business owners, advisors and accomplished game changers.
https://youtu.be/1ctLoFKjzRo
Conversations with business owners, business coaches and other thought leaders in industry to discover what they’re seeing in business in terms of:
Recurring problems/breakdowns and solutions used to address them.
Best practices in their business
New trends/technology emerging in business
Listen in for the latest trends.
In this interview with Richard Blank, Founder and CEO of Costa Rica's Call Center, we discuss his journey from growing up in Philadelphia to starting a call center in Costa Rica. Richard shares his rich experience in starting and scaling a business, his management style, his priority to take care of customers and methods he uses to keep it all fun. Very interesting conversation. A very interesting gentlemen, who appreciates the contribution his employees are and has some insight into building lasting relationships.
Cary Prejean, a native of Louisiana, is the founder of CFO Consulting, LLC with over 35 years of experience as a CFO in industry and as a CFO consultant. His background includes a bachelor’s degree in accounting, a CPA license and he’s a certified ontological coach with Newfield Network. He works with business owners to help them turn their business into what he’s labeled “the well-oiled machine” process.
He is a public speaker and hosted the “Financial Design Hour” on WJBO radio in Baton Rouge for several years. He has also taught courses over an eight-year period in finance at Louisiana State University, University of Louisiana-Lafayette, Southeastern Louisiana University and Baton Rouge Community College. He also facilitated courses in the ontology of language for Education for Living Seminars, Inc. in south Louisiana, Iowa, and Tennessee for seven years. These courses were focused on personal growth and effectiveness and leadership and team building.
As a business owner, nothing is more frustrating than feeling stuck. You can see what’s possible, but you’re too busy putting out fires. It doesn’t have to be this way. I’ve coached thousands of busy business owners to get to the next level. Regardless of your industry (e.g., e-commerce, manufacturing, distribution), you don’t need platitudes and inspiration. You need strategic insights and solutions. Given the demands of running a business, you need more than bookkeeping. Leverage my strategic and financial business experience to reach your next level goals.
Our Mission
We realize that owning and running a business can be a frustrating, stressful and overwhelming pursuit.
You’re working long hours and you never seem to be able to catch up.
You’re constantly having to put out fires.
You wonder why your employees just don’t “get it” and can’t seem to finish anything out of the norm.
You feel stuck and are unsure about the future of your business.
You can’t take extended time off because you fear the business would implode without your constant attention.
You lose sleep worrying about what may be happening that could threaten your business.
You struggle with knowing what actions to take to make the business run smoother and be more profitable.
I get it. I’ve been there. And I want you to know it’s not your fault. What we offer is a
better way to own a business.
Rather than constantly going over reams of reports trying to figure out what’s going on, we’ll get you dashboards on a weekly basis that will allow you to truly manage by the numbers. Your time looking over your company’s operations and finances will take just one hour per week.
Rather than being frustrated with employees who won’t or don’t resolve issues without you having to get involved, you’ll have a highly functioning team of dedicated employees who are on board.
Rather than working 80 to 100 hours per week, you’ll be able to have a much better work-life balance and be able to take extended time off and the business will operate just as smoothly as if you were there.
Rather than worrying about what next year or the next will look like, you’ll have a clear vision of where your business is headed with goal posts along the way. You’ll move forward with confidence that your business will thrive and arrive where you want it to down the road.
Rather than being consumed by the day-to-day rut of doing things IN your business, you’ll be able to spend most of your time doing what you do best by working ON your business.
What got you into your business was the vision you saw of what was possible. You also had the ability to generate revenue and profits. That gave you the confidence to jump in with both feet. What if you could go back to doing just that for the most part, while your business hummed along without your constant attention? Our Well-Oiled Machine process does just that. What you’ll get with our process are:
Actionable financial data. You’ll manage by the numbers in real time. You’ll see
improved profitability,
increased revenue and
much better cash flow.
The ability to react in real time to things not going according to plan.
Elimination of dysfunctional processes. Your employees will work together as a highly functioning team.
Good employee morale
Employees who are engaged and empowered to handle problems.
A positive mood throughout the business with a “can do” attitude.
A smoothly operating and highly effective business that frees you from the day-to-day working IN your business.
A strategic plan to design your business into the next level of your creation.
You design where your business is going vs. being buffeted by the forces of the market, competition, technology, regulation, etc.
A clear picture of where your business is headed with clear markers along the way.
Build the bridge to your next level business and beyond.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #StrategicBusinessAdvisors
Strategic Business Advisors, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/1ctLoFKjzRo