Frontline Innovators

Strategic Planning - Frontline Innovators - Episode # 061

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Zachary Jedamzik is the Senior Change Manager at Stanley Black & Decker, Inc. Everyday he sees the need for change management and how important it is to a company. Zachary sits down with host Justin Lake to talk about the changes that frontline workers experience and how to better prepare them for all the changes.

 

 

Takeaways 

 

  • The biggest challenge facing the frontline workforce today is communication. They need to understand the decisions that are being made and why they are being made.
  • Those working on the frontline are the ones that interact with the customers the most, so they are the ones that hear about how the customers are feeling about certain things.
  • A change management professional can look at an issue from different perspectives and come up with solutions that work for everybody.
  • The leaders at a company also need to be educated in change. Once they are educated in change they can also speak better on any future change. 
  • Change management is like math. You start with the simple equations and you keep moving up and solving bigger problems and the basics help build on that.
  • The failure of technology solutions is not about the technology, it’s about the way humans are using the technology.
  • With better technology, you can make a small investment now to help frontline workers do their jobs more efficiently in the future. 



    • Quote of the show

     

    6:28 “As a frontline worker or as a maker, as a person just answering the phone, nobody's really taking our opinion on What we need to do our job, to help the customer. And at the end of the day, we're your first line of defense or first line of success with a customer. And we don't have the tools that we need because nobody really asked us. And I always found that really interesting.”




    Links

     

    • LinkedIn: https://www.linkedin.com/in/zach-jedamzik-199784b2/
  • Company Website: https://www.stanleyblackanddecker.com/



    • Ways to Tune In:

     

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
  • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
  • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
  • Stitcher - https://www.stitcher.com/show/frontline-innovators
  • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
  • YouTube - https://youtu.be/CJbfSvgcoqU
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