Sean Stowers, CEO, and Chief Learning Officer at WeLearn, discusses the concept of personalization in learning. He highlights the importance of empathy for learners, understanding their diverse relationships with learning, and addressing any barriers they may face. Sean also discusses the idea of radical reskilling and emphasizes that opportunities for upskilling and reskilling can often be more mundane and require personalized, hands-on support for individuals who may have been left behind in terms of educational attainment.