Joy is all around us. But what’s its business value? Host Renee Yeager invited the man who wrote the book on it, Richard Sheridan, CEO of Menlo Innovations and author of Joy, Inc., to the podcast to share his Top 3 Strategies to Bring Joy to Your Customers, including transparency, culture and designs that delight users.

In this podcast Richard touches on the importance of service and delight in the workplace and offers a few tactical examples for cultivating more joy for better results in business. He dives into the importance of engaging authentically with your customers, thinking of clients as an extension of your team, how company culture impacts the customer experience, and more.