What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make appointments and follow-ups. Community health center staff members are tasked daily with a large volume to meet the often insurmountable expectations of appropriately matching a given patient to the correct provider to a timely appointment. 

Petaluma Health Center took on this challenge leading with a data-driven and patient-attuned mindset aimed to optimize appointment utilization while also better enriching staff capability despite limited human resources, and overall ensuring for greater access to health.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Kimberly Keller, Director of Business Operations at Petaluma Health Center
• Jessicca Moore, Family Nurse Practitioner and Director of Innovation at Petaluma Health Center
• Aidan Health 
• PRAPARE Screening Tool
• WELL Health
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.

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