Caroline Biesalski opens the episode by discussing the cost of leads across various industries, setting the stage for a conversation on business operations. She introduces guest Emma Rainville, known as the "Wizard of Ops," who shares insights into essential systems for entrepreneurs. The discussion highlights the role of Shockwave Solutions in providing business support and explores ways to connect with Emma online. Caroline and Emma delve into the importance of coaches and mentors in business, with Emma sharing her future goals and upcoming projects. The episode concludes with Caroline's closing remarks, wrapping up the insightful conversation.

(0:00) Introduction and the cost of leads in different industries

(1:21) Guest Introduction: Emma Rainville, the "Wizard of Ops"

(4:24) Essential Systems for Entrepreneurs

(6:24) Shockwave Solutions' Role in Business Support

(9:18) Connecting with Emma Rainville Online

(10:24) The Value of Coaches and Mentors in Business

(12:36) Emma's Future Goals and Upcoming Projects

(13:50) Closing Remarks