Experience design is core to Gusto’s customer service — and its approach to teamwork.

Gusto builds user-friendly HR and payroll software for small businesses, but its success is driven from within.

The company's Experience Design Team is bringing customer-centered UX design principles in-house to architect individualized work experiences for all.

In this episode, we hear from Gusto’s Amy Thibodeau, chief design officer, and Liberty Planck, head of remote experience + how we work, about how these intentional and thoughtful design tactics are creating efficiencies, more opportunities for collaboration, and a stronger team culture.