The FOSSA Podcast

Structuring and Growing a Customer Success Team

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  • Introductions
  • Building the first customer success team: 1:34
  • Structuring your customer success team: 5:24
  • FOSSA’s approach to customer success: 7:47
  • Reflecting on early-stage customer success decisions: 10:18
  • Setting customer expectations: 13:09
  • Measuring success: 14:08
  • Developing processes: 16:26
  • Defining success: 19:23
  • NPS scores: 22:13
  • Gauging customer happiness with your product: 24:25
  • Increasing collaboration: 28:27
  • Final thoughts and takeaways: 31:39
    • ...more
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    The FOSSA PodcastBy FOSSA Engineering Team