If your books are filled… but your clients aren’t coming back, this episode is for you.

In this conversation, I break down one of the most misunderstood topics in the lash industry: retention. And no, I’m not just talking about your lash adhesive. I’m talking about client loyalty, trust, consistency — and the subtle shifts that build a lasting business.

From the technical causes of poor lash retention to the emotional and professional reasons clients quietly leave, we’re unpacking it all. This episode is rich with honest insight, beginner-friendly breakdowns, and powerful mindset shifts to help you grow not just as a technician, but as a designer.

In this episode, I answer:

• Why your clients might not be coming back (even if they loved your work)
• How to fix lash retention issues from a design lens
• What client behavior actually says about your branding
• The difference between a lash set and a lash experience
• And what to do when business feels stuck (even if your technique is good)

Ready to turn first-time clients into loyal regulars?
Let’s talk about it.

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