Welcome to another episode of A Job Done Well, where Jimmy and James dissect the brutal reality of middle management—a role where you’re accountable for everything and in control of nothing. This week, they expose the absurdity of being the corporate shock absorber: squeezed between bosses who demand miracles and teams who resent you for failing to deliver them.

From the horror of “Project Hessian” (a type of sacking) to the farce of forced rankings, Jimmy and James share their war stories: translating mass culls into PowerPoint-friendly language, faking operational maturity scores, and watching as outsourcing contracts backfire spectacularly. They reveal why middle managers burn out faster than a fuse in a power surge—thanks to emotional whiplash, powerlessness, and the relentless pressure to keep everyone happy (hint: it’s impossible).

But it’s not all despair. The duo offers hard-won, practical advice: push back with facts, stop owning every problem, and—when all else fails—go for a bloody walk. And to senior managers listening: remember where you came from, or risk creating a “frozen middle” so disillusioned they’ll start gaming the system just to survive.

Five Key Points:

• Senior managers: your frozen middle remembers your hypocrisy. Set them up for success, or prepare for mutiny.
• Middle management is corporate purgatory: all accountability, no authority.
• Emotional labour is the real killer—translating “sackings” into “strategic realignment” will age you prematurely.
• Remember the “umbrella” analogy: you need to shield your team, but they need to know it is raining.
• Honesty is your best weapon. Admit when you’re powerless—your team (and your sanity) will thank you.

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