We talk with a group of students and their teacher about how their work on a school help desk is creating some exceptional learning experiences.

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Jenn Scheffer is the Instructional Technology Specialist and Mobile Learning Coach for Burlington Public Schools; She leads the globally recognized student run Help Desk program, and is the Massachusetts Google Educator Group Leader, and co-moderates the official #digcit chat. Timmy Sullivan, BHS Help Desk Junior, contributor Teachers with Apps. Cat Hoyt. BHS Help Desk Senior, Co-modertor #techteam. Manas Purohit. BHS Help Desk Senior, Co-creator of Banana Boom, purohitmanas.blogspot.com. Susan M. Bearden is the Director of Information Technology at Holy Trinity Episcopal Academy in Melbourne.