<p>Fake purchases, fake friends, and fake competency—let’s talk about real proficiency, and why asking real people for help still matters.</p>

Fake purchases, fake friends, and fake competency—let’s talk about real proficiency, and why asking real people for help still matters.

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What happens when your toughest usability test is… your mom? Explore what happens when you treat a loved one as a real user, not an edge case.

Candid conversations between mother and son teach us about empathy, value-sensitive design, and why the simplest research reveal the deepest insights for human-centered products.

Technology

What happens when your toughest usability test is… your mom? Explore what happens when you treat a loved one as a real user, not an edge case. Candid conversations between mother and son teach us about empathy, value-sensitive design, and why the simplest research reveal the deepest insights for human-centered products.

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