Episode Title

Subscription Dentistry, AI & the Playbook for Scalable Dental Groups

Episode Summary

In this episode of The TechDental Podcast, Dr. Randeep Singh Gill is joined by Matthew Hadman, Head of Dental Groups at Patient Plan Direct, to unpack what actually enables dental practices to scale into resilient, high-value groups.

Matthew brings a ground-level view of consolidation, working closely with independent practices, emerging groups, and DSOs across the UK. This conversation moves beyond surface-level growth tactics and focuses on the operational foundations that determine whether scale creates leverage or chaos.

You will hear a practical breakdown of:

• Why strategy and centralised teams must come before acquisition velocity
• How subscription dentistry underpins EBITDA stability, valuation, and clinician retention
• The most common mistake practices make when converting NHS patients to private plans
• Why white-labelled plans are a strategic asset for DSOs protecting brand equity
• Where AI and automation will drive the biggest uplift in plan adoption and retention
• The leadership mindset required to scale without margin erosion or cultural drift

This episode is essential listening for practice owners, group leaders, operators, and investors navigating dentistry’s next growth phase.

Key Topics Covered

• Scaling from 4–5 practices to 10+ without operational breakdown
• Centralised finance and operational teams as a growth prerequisite
• Subscription revenue as an investor-grade signal
• NHS to private conversion without commoditising care
• Prevention-led dentistry as the core patient value proposition
• White-labelling vs corporate branding in DSOs
• AI-driven onboarding, nurturing, and retention
• Leadership under consolidation and change

Guest Bio

Matthew Hadman is Head of Dental Groups at Patient Plan Direct, supporting hundreds of practices and DSOs with recurring revenue strategy, NHS-to-private conversion, and scalable membership plan infrastructure. He works closely with leadership teams navigating consolidation, operational maturity, and exit readiness.

Connect with Matthew

• LinkedIn: https://www.linkedin.com/in/matthewhadman/
• Website: https://www.patientplandirect.co.uk

About The TechDental Podcast

The TechDental Podcast explores how AI, automation, data, and modern operating models are reshaping dentistry’s business landscape. Featuring founders, operators, investors, and leaders building the future of dental care.

• Website: https://www.techdental.com
• Email: [email protected]

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