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Success is more than headcount with Alex Plugaru, CTO at Gorgias
Alex Plugaru is co-founder and CTO at Gorgias, a platform that helps ecommerce businesses provide top-tier customer support.
In this episode, Alex talks about the challenges of building a business in an unfamiliar realm, learning from low-risk experiments, and how headcount isn’t an indicator of success.
Find the transcript at: https://www.unblocked.fm/episodes/alex-plugaru-gorgias-success-is-more-than-headcount
Timestamps
(00:00) Introduction
(02:04) Origins of Gorgias
(03:49) Chrome extension as MVP
(06:25) Staying lean when it comes to engineering headcount
(10:01) Deciding on growth during COVID
(14:25) Mistakes made along the way
(18:10) Alex’s role today
(22:58) Skip-level meetings
(24:11) Alex’s approach to discovering business opportunities
Where to find Alex
• LinkedIn: https://www.linkedin.com/in/313373/
• Twitter: https://twitter.com/humanfromearth
Where to find Rebecca
• LinkedIn: https://www.linkedin.com/in/rmurphey/
• Twitter: https://twitter.com/rmurphey
Links and mentions
• Gorgias: https://www.gorgias.com/
• Scaling Agile at Spotify: https://blog.crisp.se/wp-content/uploads/2012/11/SpotifyScaling.pdf
• Team Topologies: https://www.amazon.com/Team-Topologies-Organizing-Business-Technology/dp/1942788819
View all episodes
By SwarmiaAlex Plugaru is co-founder and CTO at Gorgias, a platform that helps ecommerce businesses provide top-tier customer support.
In this episode, Alex talks about the challenges of building a business in an unfamiliar realm, learning from low-risk experiments, and how headcount isn’t an indicator of success.
Find the transcript at: https://www.unblocked.fm/episodes/alex-plugaru-gorgias-success-is-more-than-headcount
Timestamps
(00:00) Introduction
(02:04) Origins of Gorgias
(03:49) Chrome extension as MVP
(06:25) Staying lean when it comes to engineering headcount
(10:01) Deciding on growth during COVID
(14:25) Mistakes made along the way
(18:10) Alex’s role today
(22:58) Skip-level meetings
(24:11) Alex’s approach to discovering business opportunities
Where to find Alex
• LinkedIn: https://www.linkedin.com/in/313373/
• Twitter: https://twitter.com/humanfromearth
Where to find Rebecca
• LinkedIn: https://www.linkedin.com/in/rmurphey/
• Twitter: https://twitter.com/rmurphey
Links and mentions
• Gorgias: https://www.gorgias.com/
• Scaling Agile at Spotify: https://blog.crisp.se/wp-content/uploads/2012/11/SpotifyScaling.pdf
• Team Topologies: https://www.amazon.com/Team-Topologies-Organizing-Business-Technology/dp/1942788819