In this episode, we explore how an international healthcare group partnered with Datamatics to establish a successful Extended Development Center (EDC), enhancing their global operations and IT capabilities. The client, headquartered in the United Kingdom and serving 32 million customers across 190 countries, sought a flexible and secure offshore engagement model to reduce operational costs and source talent that could collaborate seamlessly with in-house teams.

Challenges:

• The need for a cost-effective, secure offshore engagement model.​

• Sourcing skilled talent to work in a Follow-the-Sun model with in-house teams.​Datamatics+1datamaticsgroup.com+1

Solution:

Datamatics leveraged its Ready EDC Framework to rapidly establish operations, providing dedicated infrastructure and comprehensive support services, including HR, legal, regulatory compliance, finance, payroll, quality assurance, and project management. A secure IT environment was set up to facilitate Agile Development, Automation Testing, System/User Testing, Application Support, Release/Configuration Management, and Digital/Cloud Support. ​Datamatics

Impact:

• 15+ Years of successful partnership.​

• A robust 300+ employee base, delivering services across the UK, Australia, USA, and Hong Kong.​Datamatics

• Support provided to a global user base of over 46,000.​Datamatics

• Establishment of a finance team with expertise in local procedures.​Datamatics

This collaboration exemplifies how strategic offshore development centers can drive operational efficiency and global service delivery in the healthcare sector. ​datamaticsgroup.com

🔗 Read the full case study here: https://www.datamatics.com/resources/case-studies/successful-extended-development-center-operations-for-an-international-healthcare-group

Tune in to discover how establishing an Extended Development Center can enhance global operations and IT capabilities in the healthcare industry! 🎧🏥