Leaders from two hospitals shared their experiences implementing MEDITECH as a Service (MaaS), highlighting why they chose it to streamline systems and support limited IT teams. Both emphasized strong governance with cross-functional committees, plus blended training approaches (online, in-person, and at-the-elbow) to prepare staff for a completely new system. At go-live, they reduced patient volumes and relied on internal teams and super users for support, avoiding external consultants. Key lessons included improving timing of training and increasing provider support, while ongoing optimization is managed through structured governance processes that prioritize requests based on impact and feasibility.

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Links for this episode:

MaaS Summit - 2026 Inspire Conference

Huggins Hospital

Bingham Memorial Hospital | Critical Access Hospital in Blackfoot, Idaho

MEDITECH as a Service (MaaS) | MEDITECH