Successly Live

Successly Live episodes:

• 03.12.2018

  [Ep 51] Demandbase's John Dering & Peer-to-Peer Solutions

  Demandbase's John Dering talks about how they align Customer Success and Marketing to decrease churn and expansion. He shares how they work closely during onboarding to improve their ABM practices.

  
• 01.15.2018

  [Ep 43 Successly Live] Emilia D'Anzica On Customer Advocacy

  Emilia D'Anzica is one of the top authorities in Customer Success, so when she opened up about Customer Advocacy, I listened. She reveals where to start and how you can do it cost-effectively. Unfortunately, this is not something you can...

  
• 01.08.2018

  [Ep 42 Successly Live] Cisco's Head of Customer Success; CS At Scale

  Have you ever wondered how Cisco, one of the largest tech companies in the world, manages Customer Success? David Sakamoto, Head of CS, Americas dives into their strategy. Even if you don't have 70,000 employees, I think you will learn...

  
• 01.01.2018

  [Ep 41] Customer Success 2.0...Get Ready For Change In 2018

  We all know that Customer Success can't stay the same. It is evolving, but how will things look over 2018 and where does that leave me? Dave Jackson tries to answer these questions with this Customer Success 2.0 Thesis. I...

  
• 12.04.2017

  [Ep 37] SAP's Head of Global Retention, Whitney Daily

  Learn how SAP retains nearly all of its customers. Whitney Daily, Head of Global Customer Retention shares why they still have a centralize renewals execution team. She gives tactics and tools that they use to grow and retain their customers.

  
• 11.20.2017

  [Ep 35] GE Digital’s, Head of Customer Success, On Creating A Culture of CS

  Learn how Ray Mitra, Global Head of Customer Success & Support at GE Digital, uses internal certifications to create a strong culture of Customer Success. He shares how they created a program called Happy Customer, that not only impacted their...

  
• 11.13.2017

  [Ep 34] ADP's Sr. Dir. of Client Experience, Nicolle Paradise

  This week we interviewed Nicolle Paradise, Senior Director of Client Experience at ADP. Nicolle shares her journey to prioritize the customer and tactics they use to keep them at the forefront of every decision. Is this the biggest problem...