David Hays has been a friend and colleague for decades. Although a bit of a winding road, his career started as a camp counselor before he found his way to special education. He then taught children with significant behavior support needs and retired as an assistant director to a large school district. In this conversation, David talks about the importance of remaining calm, gentle, kind, respectful, and receptive.  What a difference that can make when a student is in crisis! Have a listen and come back next week for the rest of the conversation. Thank you!