One of my favorite conferences of the year this week with Oracle Openworld, mainly because Oracle is a company that competes in a variety of business application categories. And they do have apps for the higher end of the SMB space. Unfortunately I was unable to attend this year, but very fortunate to speak with Suhas Uliyar, Oracle’s VP of Bots, AI and Mobile Strategy.

With artificial intelligence, bots and voice-first devices being three of the hottest topics today, I was glad Suhas took some time to share his thoughts on how customer engagement is being shaped in realtime by these technologies