As a no-nonsense miner’s son from Yorkshire, Ken Allen took on leadership of DHL Express as their global CEO. With operations in more countries than the United Nations, DHL Express is credited with an astounding financial turnaround after years of stagnation in loss. He was voted Germany's number one turnaround leader and is known as “The Singing CEO” in China for his renditions of “Ain’t No Mountain High Enough.” Most recently, he has published the book “Radical Simplicity: How Simplicity Transformed a Loss-making Mega Brand into a World-class Performer.” In this episode he shares how this strategy works to transform organizations, with a focus first on people.