3 in 5 Americans (59%) would try a new brand or company for a better service experience. - American Express

Any business with customers is in the "people" business. Losing even a single customer can be very costly. It’s critical for companies to turn a complaint into a positive for the customer and for the company moving forward.

We're talking about how to create a strategy for preventing or at least lowering client complaints and growing a reputable inspection business.