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If a company sells a million widgets and 1 percent of them break, that’s ten thousand unhappy customers. As the man in this story is about to learn, service contracts tend to favor the ones who wrote them and thus, I give you this tale of customer dissatisfaction that I call: “Loaner.”
Read the story here!
By Eduardo Soliz1
11 ratings
If a company sells a million widgets and 1 percent of them break, that’s ten thousand unhappy customers. As the man in this story is about to learn, service contracts tend to favor the ones who wrote them and thus, I give you this tale of customer dissatisfaction that I call: “Loaner.”
Read the story here!