Gabriel Hofmann and Dr. Len Tau delve into the significance of online presence and reviews for dental practices. They explore best practices for obtaining and managing patient reviews, including strategies for handling negative feedback and improving practice reputation. The discussion highlights BirdEye's role in review management and ethical approaches to incentivizing reviews. They emphasize the importance of enhancing patient experience with aftercare calls and provide essentials of reputation management for dentists. The episode also compares the influence of Google and Yelp reviews, offering resources for practice growth and concluding with touching on coaching and an event promotion to Len Tau's newly redesigned conference - a must attend show!

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(0:00) Introduction with Dr. Leonard F. Tau

(2:46) Online presence, reviews, and their impact on dental practices

(7:17) Best practices for obtaining and managing patient reviews

(14:37) Handling negative reviews and improving practice reputation

(21:37) BirdEye's role in dental review management

(24:26) Ethical approaches to incentivizing patient reviews

(26:58) Enhancing patient experience with aftercare calls

(32:32) Essentials of reputation management for dentists

(36:45) Additional resources for dental practice growth

(39:04) Comparing the influence of Google vs Yelp reviews

(40:54) Conclusion and event promotion