In this conversation with Seiyonne Suriyakumar, Head of Marketing at Superhuman, he talks about customer focus and growth. Today, you’ll hear about how Superhuman has operationalized customer focus, shifting to remote-first, their growth mechanisms, and the common things that traditional B2B’s get wrong with customer focus.

Prior to joining Superhuman, Seiyonne served as COO at Mobitor Corp., SM of Product Marketing at HelloSign, Director of Product Marketing at Dropbox, and as Limited Partner at GTMfund.

[03:33] Things that Superhuman did well

[05:43] Customer focus

[08:07] Institutionalizing learnings at scale

[10:13] What keeps it all together?

[12:49] Why traditional B2B’s get customer focus wrong

[14:42] Building growth mechanisms to focus on expansion

[16:27] Emerging marketing and growth leaders

James Winter

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