In today’s digital supply chain, success isn’t just about transactions. It’s about relationships.

In this episode of Unraveling IT: Expert Tech Talks, host Peter Rodenhauser, Chief Revenue Officer at Corsica Technologies, sits down with Frank Kenney, VP of GTM Strategy at Cleo, to explore what modern relationship management really means in a highly connected, data‑driven ecosystem.

Together, they unpack how expectations, compliance, and visibility shape supplier and partner relationships—and why traditional approaches like chargebacks no longer tell the full story. Frank shares how Cleo Integration Cloud shifts the focus from basic EDI transactions to end‑to‑end business process automation, helping organizations track value, volume, time, and exceptions across the supply chain.

The conversation also dives into how AI is influencing relationship management, why governance matters more than ever, and how companies can protect their “secret sauce” while still embracing innovation.

Whether you’re managing suppliers, customers, or complex integrations, this episode offers a fresh perspective on building predictable, resilient, and growth‑ready supply chains.