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Support and Dev: The Symbiotic Relationship

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We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development.

TOPICS

  • Pet Peaves of Enterprise Support
  • Documentation, is it really needed?
  • ITIL Framework
  • ...a lot more!

    • LINKS

    ITIL Framework

    MUSIC FROM THE CCMIXTER COMMUNITY

    Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar
    Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755
    Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150

    Special Guest: Ed Orr.

    ...more
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