Support Driven Origin Stories

Lauren came to the support world by way of science and medicine. While quite the transition on paper, there are a lot of similarities for anyone thinking of doing the same!

Our guest this week is Cyn Armistead, who taught herself technical support out of necessity in her office during the early days of the internet, and turned that into a full time support career.

This week we chat with Aaron Sachs, who found the world of support by working in his college computer lab while obtaining a degree in a totally different field.

Meet Sean Tanos, who took an early career path in retail management and transitioned into the world of customer support.

A former librarian, Cynthia Ng took the skills she picked up there to transition into a new career in customer support.

April Troester turned a PhD in Biochemistry into a career in customer support.

Sara thought her career path was fashion and retail, but made the move to support with the ever changing retail landscape.

This week we chat with Patricia Poblador, who who had to make a quick decision what industry to transition to after the pandemic brought cruise ships to a halt.

Carmela Greco made a bit different of a transition that we are used to....she moved from software developer to support engineer. Going from working in the codebase all day to communicating with customers is a unique transition, but one others may also be considering.