Esther Dyer has spent a career leading change and helping the CEOs of professional associations, not-for-profits, and healthcare, philanthropic and commercial organizations get people on the same page, with change. Learn how she draws on library science to make complex information usable, and to help executives prepare for and use "moments of change" as catalysts. Here are a few ahh!-ha moments I had:

 

6:28 Moments of change as inflection points

8:06 Moments of change need preparation

9:52 Engaging an exec with a vision in his or her own "how"

19:17 An exec who got in the trenches to lead change

24:42 Guiding change by being a guide to information

35:57 Collaboration technology has left the watercooler behind, and communication is worse for it