CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9.

In this session, we discuss the following trends:

• How the contact centre agent role is changing
• Which agent support technologies are coming to the fore?
• Exciting agent experience trends
• How Five9 is evolving to meet these trends
• Agent of the future predictions

If you're looking for more information on this topic, visit this page.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.