Kristen chats with Suraj Mohandas, the Vice President of Customer Success for Spear Education, an organization that is dedicated to the pursuit of great dentistry through ongoing education for dentists and dental practices that provides continuing education for the dental industry. This is the second VP of CS role for Suraj, and his next logical career step is the role of Chief Customer Officer. This episode covers the role of the CCO, the skills you need to build to get there, and what Suraj is doing to prepare himself for the CCO role.

Ep 33 - Suraj Mohandas, VP of Customer Success at Spear Education

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Join Kristen Hayer in conversation with Sandra Cashe, Chief Customer Officer at Veriforce. Sandra has been getting set up with a new CS platform and talks about her approach to preparing for new customer success technology in this episode.

Episode 109, Sandra Cashe, Setting Up for a CS Platform

Join Kristen Hayer in conversation with Jennie Li, Senior Manager of Digital Experience for Definitive Healthcare. Jennie has been working for the past year to build a team of CX professionals and develop the first iteration of their digital customer experience. She’s on the podcast today to talk about her approach.

Ep 108, Jennie Li, Planning for Digital Customer Success

Join Kristen Hayer and Tao Stadler as they talk about Scoring Utilization in Customer Success. Tao has developed a report that essentially gives specific aspects of product utilization a score. They call this report the FUGA report. Tao will share more about why he developed this report, how he approached the project, and the results his team has been able to achieve.

Ep 107, Tao Stadler, Scoring Utilization

Join Kristen Hayer in conversation with Irene Lefton, Customer Success Advocate and Author as they talk about what customers want from customer success teams, what works, what doesn’t work, and how to best position your CS team for a successful partnership.

Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. 

Webinar Registration Link Here: https://bit.ly/3tBHhyl
The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership

Ep 33 - Suraj Mohandas, VP of Customer Success at Spear Education

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