Mary York, the founder of York Public Relations and raised in the banking industry, recently released some key insights in a survey https://www.yorkpublicrelations.com/press-room/the_financial_institution_crisis_study_2020/ on what crises would lead Americans to leave a financial institution as well as how this would vary across different demographics. 

Mary’s insights on reputational risk and the measures to consider for compliance and operational risk will serve as useful tools to those financial institutions looking to avoid crises in the coming months and years.