I spoke with Brad Blickstein, the founder of the Blickstein Group, a consulting firm that helps businesses serve corporate law departments and their law firms. He was the co-founder of Corporate Legal Times (now known as Inside Counsel) and is currently the publisher of the Annual Law Department Operations Survey. We discussed the genesis of the Blickstein Group and the Law Department Operations Survey (produced in partnership with Consilio, QuisLex, Exterro. Onit, Legal Decoder, and Wolters Kluwer ELM Solutions), the issues the survey addresses, how the role of legal operations professionals has changed, and the surprising results of his research, among other topics.