Ever had a VP show up and point at something you can't explain? Ed and Alvaro have both been on the receiving (and giving) end of tough plant reviews, and this week they're breaking down how to turn that often stressful visit into your biggest opportunity.

• Why the first 10 minutes of any tour set the tone for the entire day

• The "skill, will, access" framework for reading what leadership actually wants

• Why hiding bad news always backfires (no surprises, ever)

• How to use a plant visit to get resources, not just a rating

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