Tobi and Mike Roberts Founded City Creek Mortgage back in 1998 now ranked one of the largest mortgage companies in the USA! They're always thinking, "How can we do this better?" They pride themselves in being able to deliver a 5-star client experience while maintaining low costs and a low price -- the ultimate premium-premium service.

This power couple has stood the test of time, through industry lows and their all-time highs. Over the past twenty years, they've made it through the volatile mortgage industry without ever making any major reductions to staff. They are one of the few mortgage companies who can honestly say they didn’t lay off a single person through the mortgage collapse of 2008. In fact, that time ended up providing the catalyst to push them into the hugely awesome company they are today.

Last year, Tobi took over the leadership role of CEO, which allowed Mike to more heavily focus on adapting City Creek Mortgage into a company that will be a front runner in the changes the mortgage industry. In this episode, Tobi and Mike share how they managed to build relationships with people so that they would never have to find another mortgage company again.