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In this episode, Britt and Desiree dive deep into the challenges faced by businesses and customers during the pandemic, focusing on the hospitality and customer service industries. From personal stories of harassment and discrimination to highlighting businesses that excelled, this conversation is both eye-opening and necessary.

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Topics Covered:

• The emotional and psychological impact of mask mandates
• Personal experiences of harassment and discrimination
• The shift in customer service and hospitality standards
• Businesses that excelled in providing exceptional service during the pandemic
• The importance of communication and exceeding customer expectations
• The long-term effects of the pandemic on customer loyalty and business practices

Highlights:

• Britt shares her struggles with mask mandates and the harassment she faced.
• Desiree discusses the importance of kindness and understanding in customer service.
• Shoutouts to businesses like Nora's Italian and Lazy Dogs in Summerlin for their thoughtful service.
• A call to action for business owners to re-evaluate their practices and prepare for future challenges.

Resources Mentioned:

• Small Business Administration: https://nevadasbdc.org
• SCORE: https://www.score.org/lasvegas

Join the Conversation:

Have you had similar experiences during the pandemic? How did it affect your view of customer service? Share your thoughts in the comments!

LINKS:

• La Critique Concierge Service: LaCritiqueLV.com - Check out the concierge tab for subscription options tailored for Vegas locals.

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